Terms and Conditions

Terms and Conditions of My Cook Box Ltd

What these terms cover

This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.mycookbox.co.uk (our site) via one of our subscription services (Services).

Why you should read them

Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions. 

You should print a copy of these terms and conditions for future reference. 

Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. 

1.            INFORMATION ABOUT US

 

1.1         Who we are
We operate the website www.mycookbox.co.uk. We are My Cook Box Ltd, a company registered in England & Wales. Our company registration number is 11211149. Our registered address is Third Floor, 1 New Fetter Lane, London, United Kingdom, EC4A 1AN.

 

1.2         How to contact us

You can contact us by writing to us at hello@mycookbox.co.uk or Third Floor, 1 New Fetter Lane, London, United Kingdom, EC4A 1AN.

 

1.3         How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

1.4         "Writing" includes emails

When we use the words "writing" or "written" in these terms, this includes emails.

 

2.            SERVICE AVAILABILITY

Our site is only intended for use by people residing in the United Kingdom of Great Britain (except Northern Ireland, the Highlands and Islands) (Serviced Countries). We do not accept orders from individuals outside those countries. 

3.            YOUR STATUS

By placing an order through our site, you warrant that: 

3.1         you are legally capable of entering into binding contracts;

 

3.2         you are at least 18 years old;

 

3.3         you are resident in one of the Serviced Countries; and

 

3.4         you are accessing our site from that country. 

4.            HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

 

4.1         How we will accept your order
After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. 

 

4.2         What Products are we contracted to supply?
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 

 

4.3         If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

4.4         How does a subscription plan work?
The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. mycookbox.co.uk may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before mycookbox.co.uk reasonably could act. To terminate your authorisation or change your payment method email
hello@mycookbox.co.uk. 

 

4.5         Cancelling and Re-Subscribing
By subscribing to mycookbox.co.uk you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed, subject to variation in accordance with clause
4.6 below. You can cancel your subscription at any time in accordance with clause 6 below. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you. 

 

4.6         Pausing Your Subscription
Pausing your subscription is easy. You just need to go to your account area and follow these steps (This must be arranged by 11.59pm on the Wednesday before your next delivery):

·      1. Log in on the MyCookBox website;

·      2. Click on My Deliveries

·      3. Click on Delivery Schedule

    • 4. Click on the ‘on’ toggle for each week you wish to pause, so it switches to ‘off’

4.7         We may not allow re-subscription
We reserve the right at our absolute discretion to terminate or not to renew your subscription at any time without giving any reasons for our decision. For example, outstanding payments or if we no longer deliver to your address.

 

5.            VOUCHERS AND GIFT CARDS

 

5.1         Vouchers
We may offer gift cards, discount promotions and other types of voucher (Voucher) which require to be activated by email application in order for the holder to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a Service to commence. 

 

5.2         Single use
A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. 

 

5.3         Withdrawal or deactivation
We reserve the right to withdraw or deactivate any Voucher (other than a paid for gift card) for any reason at any time. 

 

5.4         How to use your voucher

Vouchers may only be redeemed through the website www.mycookbox.co.uk and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher,

5.5         Do Vouchers cover delivery costs?

Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.

5.6         Vouchers may not be used in conjunction with other campaigns
We reserve the right to exclude the use of voucher codes on specific products. For example vouchers linked to the normal MyCookBox subscription cannot be used on the MyCookBox Christmas Box or Gift BoxesVouchers will not be applied in conjunction with any existing account credit. 

 

6.            CONSUMER RIGHTS

 

6.1         Right to Cancel
You may cancel a contract at any time and without giving any reason. To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement and by either:

 

·         sending an email to hello@mycookbox.co.uk by 17:00 on the Wednesday before your next delivery. You may use the model cancellation form in clause 6.3, but this is not obligatory; or

 

·         logging in on the MyCookBox website by 11.59pm on the Wednesday before your next delivery and carrying out the following:

 

·                 Go to Account Settings on the menu to the right; and

·                 Click "Cancel My Account".

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your request to cancel before the relevant cancellation period has expired. 

 

6.2         Effects of Cancellation

If you cancel this contract before the deadline set out in 6.1 above, you will no longer receive the Services from the date you notify us of your decision to cancel and the contract will end.

 

6.3         If you decide to cancel this contract but miss the cancellation deadline outlined in 6.1 you will be charged for and shall receive a final delivery for the following week after you submit your cancellation request. The contract will end at the point of final delivery.

Model cancellation form 
(complete and return this form only if you wish to cancel the contract) 

— To My Cook Box Ltd, E-Mail-Address: hello@mycookbox.co.uk
— I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods and services

— [insert type of boxes you have subscribed to] 
— Name of consumer(s), 
— Address of consumer(s), 

— Customer ID of consumer(s) (if known), 
— Signature of consumer(s) (only if this form is notified on paper), 
— Date

[*] Delete as appropriate. 

 

7.            AVAILABILITY AND DELIVERY

 

7.1         Delivery Date
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 10 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Delivery windows stated by MyCookBox are an indication, and not a guarantee of delivery within these hours. We reserve the right to deliver your box at any point on the day of delivery set out in the dispatch confirmation. 

 

7.2         Completion of Delivery
Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe. 

The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

MyCookBox’s obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.

 

7.3         Nearby neighbours
If the personal handover of the box is not possible and no leave safe is available MyCookBox may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”. 

The customer will be notified of such delivery to a neighbour by delivery notice or via email. 

 

7.4         Default of acceptance
If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance unless an exemption according to paragraph 7.2 applies. 

MyCookBox will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance. 

8.            RISK AND TITLE

Once the delivery is completed, according to the preceding paragraph (i.e. signed for by customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. MyCookBox shall not be held liable for any damage, defect or loss which may occur thereafter. 

You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. MyCookBox is not obliged to review the safe spot as to its general suitability. 

Refusal of the box does not negate the charge, MyCookBox will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company. 

9.            PRICE AND PAYMENT

 

9.1         How much are the boxes?
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. 

 

9.2         Is VAT included?
Product prices include VAT. 

 

9.3         Prices are fixed once you receive a Dispatch Confirmation.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 

 

9.4         How can you pay for your box?
Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard. 

10.         OUR REFUNDS POLICY

If you are unhappy with your box for a legitimate reason such as: the box was missing ingredients, the box was damaged, the box did not arrive. We will offer an appropriate refund as long as it can be shown that the box you were charged for was not provided as it should have been. 

11.         WARRANTY

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. 

12.         OUR LIABILITY

 

12.1      Subject to clause 12.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products. 

 

12.2      Nothing in this agreement excludes or limits our liability for: 

 

12.2.1           Death or personal injury caused by our negligence; 

 

12.2.2           Fraud or fraudulent misrepresentation; 

 

12.2.3           Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; 

 

12.2.4           Defective products under the Consumer Protection Act 1987; or 

 

12.2.5           Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. 

13.         WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

14.         NOTICES

All notices given by you to us must be given to My Cook Box Ltd at hello@mycookbox.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

15.         TRANSFER OF RIGHTS AND OBLIGATIONS

 

15.1      The contract between you and us is binding on you and us and on our respective successors and assignees.

 

15.2      You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

 

15.3      We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 

16.         INTELLECTUAL PROPERTY RIGHTS

 

16.1      We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved. 

 

16.2      You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors. 

 

16.3      If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to. 

17.         EVENTS OUTSIDE OUR CONTROL

 

17.1      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 

 

17.2      A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 

17.2.1           Strikes, lock-outs or other industrial action; 

 

17.2.2           Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 

 

17.2.3           Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; 

 

17.2.4           Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; 

 

17.2.5           Impossibility of the use of public or private telecommunications networks; and 

 

17.2.6           The acts, decrees, legislation, regulations or restrictions of any government. 

17.3      Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 

18.         WAIVER

 

18.1      If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. 

 

18.2      A waiver by us of any default will not constitute a waiver of any subsequent default. 

 

18.3      No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above. 

19.         SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 

20.         ENTIRE AGREEMENT

 

20.1      These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract. 

 

20.2      We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

 

20.3      Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

 

20.4      Nothing in this clause limits or excludes any liability for fraud. 

21.         OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

 

21.1      We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

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21.2      You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 

22.         LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

FAQs

Yes, take your pick. Every week our cooks create new simple recipes and you choose three of these for your box - just make sure you pick before 11:59pm the Wednesday before your delivery!
Our flexible subscription gives you complete control to change recipe choices, skip deliveries or cancel your subscription completely. Simply log into your account to make any desired changes. If you want to change or cancel a particular delivery, make sure you do so before the 11:59pm deadline on the Wednesday before the delivery is due.

Your flexible subscription has no minimum term, so you can cancel it and stop deliveries whenever you like!

You only need to sign up once to keep your weekly deliveries rolling in - simply choose your recipes for the week and we’ll do the rest.
Don't worry if you're not in, we'll leave your box in your specified safe place - we use special packaging and insulation to keep your food fresh whatever the weather. Just make sure you pop the cold ingredients in the fridge as soon as you get back.
We hope so! We deliver to most UK postcodes and you can check by entering your postcode in the checkout page.
The ingredients will stay fresh for you to enjoy them during the week that they are delivered - just make sure you store the meat, fish, dairy products, herbs and vegetables in the fridge.

If we include ingredients that need to be used sooner rather than later (such as fish) we suggest that you cook them first and we’ll add a badge to the recipe card to let you know. However, we’d always advise you to use your own judgement so you can guarantee the best from all your meals.

As a general rule, our meat will always have an expiry date of at least 5 days from the date of delivery.
We pack your box with…
- The fresh ingredients you need, pre-portioned for you so there’s no waste
- Step-by-step recipe cards
- An insulated cool bag with ice packs to make sure all your chilled ingredients stay chilled